HVAC Contractor Vancouver - Basic Answers

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Victoria plumbers inundated with calls about frozen pipes

“We had 60 calls over the Christmas weekend. It was crazy,” said Wade Roberts of Wade Roberts Plumbing.

“On Christmas Eve and Christmas Day, we had one technician on call and another one helped out the one on call. They did a little bit of work together to help keep things going, but it’s impossible to keep up with that kind of call volume. It’s wild.”

It’s a bit of a sacrifice to be on call and away from family during the holidays, said Roberts.

“But the reward is great in the reaction you get from clients when you show up and fix their problem on a night like Christmas Eve,” he said.

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“One of the technicians who was on all this Christmas was on call last Christmas as well and he wanted to be back out there because of the reaction and the thankfulness.

“One of the hot-water tanks he did last Christmas Eve, he put a big bow on it for the clients and wore a Santa hat and they were just thrilled. It can be rewarding for sure.”

To keep the plumber from your doorstep, Roberts strongly advises people to disconnect hoses from their outside taps and make sure the outside taps are shut off.

Hoses should also be disconnected from frost-free outdoor faucets, he said.

Isolation valves for backyard piping or irrigation should be shut off inside the house.

The B.C. plumbing code says a water main should be 18 inches underground in our climate, said Roberts, but in some cases in older homes, or if someone ran their own irrigation line underground, it may be shallower and could freeze.

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Emergency Plumbing